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Many
travelers come direct to Arnott's Lodge and plan the rest of their
Big Island and Hawaii vacation from our large pool of information
on other Lodges, Hotels, Islands and activities and by exchanging
information with travelers who have just enjoyed where you are going.
Reservation Considerations:
• Please
check in by 8:00pm, our great prices and amenities are only maintainable
by limiting staff hours. Last Inter Island Flight into Hilo is 10:20pm...too late to make it.
• Please catch earlier flights to arrive at the Lodge BEFORE
10:00pm or you will have to stay one night at another Hotel.
• Credit card guarantees are only held until 8:00pm after which
rooms may be sold. If you realize you are running late please call us to
reconfirm your arrival. Late fee will still apply.
• A surcharge of $5.00 a head will be levied for check ins after
8:00pm, this goes directly to our off duty staffer, who personally
returns to the office to help you. We apologize for this necessity but
nearby regular Hotels charge $50 to $200 per night more than us, which
covers 24 hour front desk service.
• No check ins after 10:00pm, this is to maintain our quiet
tropical environment and respect those in shared accommodations who
would be disturbed by late arrivals. We regret that whether you have a
confirmed reservation or not there are no check-ins after 10:00pm..
ATA
& Go Special
arrangements (under constant review, check back often, important update 8/17/07):
-With the summer schedule and the earlier arrival of ATA
in Hilo, currently 9:20pm, we can now accept same night reservations, with the $5 a head late check in fee.
-Please be sure to email us so we expect you, as we now have a check-in concessionaire who
is here until around 11:00pm
-If your flight is delayed beyond this time you would have to stay the first
night at one of the following Hotels, they normally have space.
-We suggest you print this, so you have contact numbers Seaside Hotel
(808)-935-0821,
Uncle Billy's 808-935-0861,
or Hilo Hawaiian
808-935-9361 as all have 24 hour front desk's.
-Come to us following day for our great prices and tours, dormitories and tent space.
-We regret that security issues and the fact that our small staff need to get their sleep
mean you cannot come to our Lodge and hang out until you are formally checked in the day
after you arrive.
-Arnotts is a very natural format in a quiet area where noise carries, so this is another
reason we cannot accept late arrivals, as it would be unfair to those who arrived on
time and are sleeping.
Credit Card Guarantee Policy:
We anticipate
only your timely arrival and total enjoyment of our accommodations and/or
expeditions however a tiny percentage of our reservations fail to arrive
and then dispute the guarantee being placed on their card. In order to have
full understanding we are required to have a Policy.
A credit card guarantee is a two way street ..... We guarantee that we will
hold a room or expedition seat for you and you guarantee that you will pay.
Our Lodge is a popular destination with wonderful expeditions so if you do not
arrive and do not give us sufficient (48 hours) cancellation notice we lose
that nights revenue and an opportunity that could have been given to another
guest. Our policy is to charge you the full guarantee of one nights stay or expedition..
As we are a small facility late cancellation or no show of groups or multi room
reservations can have a severe impact, in these cases, we reserve the right to
charge whatever we cannot recover by resale of the space, up to the full amount
of the reservation. Group reservations are generally subject to a 50% non refundable deposit.
Normally your card will not be charged until you check-in or we collect the guarantee,
however in certain cases where the Hotel is running at high occupancy we will charge
your card up to 48 hours in advance for one night and for any tours you have booked,
this assures us that we have your card number correct and that it is still valid,
some peoples lives change dramatically during the life of a reservation and they
forget to cancel. An invalid or "refused" card automatically cancels the reservation.
Submission of this form constitutes your "Signature" that you agree to the above
Considerations and Policy and that you give us your permission to charge your card.
Please click on the "I Agree" button to indicate that you understand and agree
to the above conditions to continue.
 
Copyright © 2004 Arnott's Lodge & Hiking Adventures.
Guests of Arnott's Lodge or Tours and others may freely use pictures or links on this website for non professional purposes.
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